Cancellation

1. A user shall not be entitled to cancel any order after it has been confirmed by the merchant. Any cancellation made after the confirmation shall be subject to a cancellation fee up to the amount of order placed. Such cancellation fee shall be updated in the App in the outstanding section and the user before placing the next order shall clear such outstanding.

2. A user shall before the confirmation of the order can contact the customer executive of Take out express app to cancel their order. If the user is unable to contact the customer executive at that time then such information shall be made through email.

3. Take out express app holds an exclusive right to cancel the order of the user in an unavoidable condition. Intimation of such cancellation shall be made by the customer executive of Take out express app through the mobile number provided in the Platform. In such a case, no cancellation fee will be charged and the user can place the order again.

4. If the order placed by the user is not available with the merchant, then in such case Take out express app shall inform about the same to the user and the user can either opt for a refund, if the payment is already made or can modify the order. In case the user opts for refund, the amount shall be sent to the source of a transaction within 7-10 working days.

5. If any cancellation is made by the Take out express app after 30 minutes of the confirmation, then in such case the user shall be entitled to a coupon of Rs. 100. Such coupon can be redeemed by the user while placing the next order.