1. A user shall be entitled to the full refund only in the following conditions:

• The food received is damaged.

• The food received after 60 minutes from the time of confirmation of the order.

• The food is totally burnt.

No refund shall be generated in any other situation.

2. The policy of refund shall only be applicable to the order in which payment is made through debit card/net banking/any online platform. If the payment is made through cash on delivery then such refund amount shall be transferred to the App of the user under the section E-wallet. A user while placing the next order can use the E-wallet.

3. In order to initiate a refund, the user shall produce the photographs of the food and send it to the email address of Take out express app. After 24 hours, the user shall be refunded with the amount.

4. Before initiating the refund, Take out express app shall confirm with the merchant and the delivery boy about the food. If it is found that the food was not damaged at the time of the delivery by the delivery executive or the food was properly cooked by the merchant, then in such case, no refund shall be initiated by the Take out express app.